What is essential for ensuring basic politeness when interacting with citizens?

Being polite is fundamental in any interaction, particularly in public service, because it fosters a respectful and constructive dialogue with citizens. This encompasses treating individuals with kindness, patience, and respect, which helps to create a more positive environment where citizens feel valued and heard.

When being polite, it is also important to be helpful, as this demonstrates a willingness to assist and support individuals in their needs. This dual focus on politeness and helpfulness can lead to more effective communication and better outcomes for both the citizens and the public service professionals.

In contrast, being assertive and demanding may create tension and conflict rather than rapport. Ignoring complaints disregards the needs of citizens, which can lead to frustration and distrust. Loudly addressing issues can be perceived as confrontational, making people feel uncomfortable or disrespected. Therefore, basic politeness combined with a helpful attitude stands out as the most effective approach in ensuring positive interactions.